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Styles may be dropped or cancelled due to various reasons (out of fabric, cutting problems, sewing delays, etc.). If a style is dropped, the customer will be informed through email.
TwentySecond will ship items in stock ASAP unless requested otherwise by the customer. If payment is declined or not provided, the customer will be contacted through call or email. If payment is not given within 5 business days, the whole order will be cancelled without notice.
TwentySecond will only charge items that are ready to be shipped. Charges are not made as the customer orders.
Our team will review your claim, and once approved, we will provide you with a Return Authorization Number (RA#).
For damaged merchandise, please send an email to firstname.lastname@example.org with the following details and format:
Email Subject: Returns - Invoice No.
Please make sure to attach photos of the damages.
Return labels will be sent to customers whose return claims have been approved and authorized. Please ship the return items via UPS within 5 days of label issuance. Returns without an RA# will not be accepted.
Once returns have been received and reviewed, we will assist you with store credit or an exchange.
A restocking fee 10% of the invoice total may be imposed on non-defective or unauthorized returns.
All returns must be unworn, unwashed, and unaltered.
Discounted or sale items are final and cannot be returned.